The quality of our knives represents only one part of the complete value you'll experience; competitive price is another component, and our signature customer service pulls it all together. When we spoil customers like this, it's good for us, too.
We at Deadwood Knives® want you to be happy with your purchase. So, up to 30 days from the date of delivery, if for any reason, your experience is not satisfactory... let us know! We will gladly refund your purchase price for any reason. Simply return your purchase, unused in it's original condition and packaging, and we will reverse your transaction. Restocking fee may apply. Please feel free to contact us with any questions.
American Express®, Discover®, MasterCard®, Visa®... we accept them all.
"The world’s most-loved way to pay and get paid."
Whether Personal or Business check, please allow 7 business days from the time we receive the check for the payment to clear the bank before your order is shipped. We'll be happy to hold your order , up to 7 days, until we receive your payment in the mail. Checks must be in U.S. dollars and drawn on a U.S. bank.
-Money Orders, Certified Checks & Cashier Checks
We'll be happy to hold your order , up to 7 days, until we receive your payment in the mail. Money Orders, Certified Checks & Cashier Checks must be in U.S. dollars and drawn on a U.S. bank.
Our Free Lay-Away Promotion allows us to hold items for you at no extra charge. Any customer willing to pay down 30% of the transaction total has up to 90 days to pay off the other 70% of the total. And, we do allow exchanges on Lay-Away orders, but no refunds. The Free Shipping Promotion may not apply in some cases.
-Deadwood Knives® Gift Cards & Deadwood Knives® Gift Certificates
Standard U.S. Shipping- FREE
U.S. Standard(USPS First-Class Mail) delivery usually arrives within 5-7 days from ship-out. Our "Free Shipping, Hassle Free" promotion applies to ALL Standard USPS Domestic shipping & handling charges on our website (DeadwoodKnives.com) orders only. We will pay for 100% of ALL Standard USPS Domestic shipping and handling charges. And, you will still enjoy our Same/Next Day Ship-Out once your payment has cleared, because we believe in offering the most "hassle free" shopping experience possible.
Priority U.S. Shipping-
U.S. Priority(USPS Priority Mail) delivery usually arrives within 2-4 days from ship-out. However, we can not guaranteed delivery service performance. We offer Same Day Ship-Out if your payment clears before 4pm EST.
Overnight/Express U.S. Shipping-
U.S. Overnight/Express (USPS Priority Mail Express 1-2 Day) delivery is our fastest service, with overnight delivery to most U.S. addresses, including P.O. Boxes. (Some addresses may take up to 2 days to arrive.) Sunday and holiday delivery may also be available for additional fee, please call for details. And, you will enjoy our Same Day Ship-Out if your payment clears before 4pm EST. Overnight/Express shipping requires signature proof of delivery, unless special arrangements are made prior to ship-out.
International Shipping- 50% Off
We will pay 50% of ALL Standard USPS International shipping and handling charges. And, you will still enjoy our Same/Next Day Ship-Out, because we believe in offering the most "hassle free" shopping experience possible. This promotion does not apply to Germany, Spain, and China due to complications... please contact us if you need delivery to these countries.
Insuring your shipment is encouraged! Shipping insurance will allow for replacement or refund of an item that has been lost or damaged during delivery. In the event of a damaged or lost item during shipment, please notify Deadwood Knives® immediately by emailing your full name, a description of the item and a detailed description of the damage to us, here. Without shipping insurance, damaged or lost items cannot be replaced.
All shipping & handling prices are calculated based on the size and weight. The exact cost of shipping and handling will be shown on the screen before you submit the order. Shipping insurance is recommended... we are not responsible for the loss or damage of uninsured items. Shipping charges are nonrefundable, once your package is shipped. If your paying with a personal check, please allow up to seven (7) business days for payment to clear before shipment.
Customers may return items up to 30 days from the date of delivery. The item must be unused, and in its original condition & packaging. Please include your name, phone number, and a brief reason why the item was returned. Upon receiving the product, in acceptable condition, we will replace it or refund your purchase price, minus our cost for shipping and handling (including customs fees for international) as a restocking fee. Customers are responsible for the return of all unwanted item(s).
Insuring your item is encouraged! In the event of a damaged or lost item during shipment, please notify Deadwood Knives® immediately by emailing your full name, a description of the item and a detailed description of the damage to us, here. Insurance of your item will allow for a replacement or refund of the lost or damaged item. Without insurance, damaged or lost items cannot be replaced.
Online orders are processed using 128-bit encryption, secure server technology. Since secure connections are generally slower, they are used during the checkout process only. During the secure checkout process, you should be able to see a small closed lock in your browser window, indicating a secure connection. If you abort the checkout process by returning to a non-secure page, you may receive a message that you are transmitting data from a secure site to a non-secure site. If you receive such a message, you may safely continue. No information entered during checkout will leave this website, or be passed back to any of our non-secure pages. Only data required to keep your shopping session alive is passed to our non-secure pages.