The quality of our knives represents only one part of the complete value you'll experience; competitive price is another component, and our signature customer service pulls it all together. When we spoil customers like this, it's good for us, too.
We at Deadwood Knives® want you to be happy with your purchase. So, up to 30 days from the date of delivery, if for any reason, your experience is not satisfactory... let us know! We will gladly refund your purchase price for any reason. Simply return your purchase, unused in it's original condition and packaging, and we will reverse your transaction. Restocking fee may apply. Please feel free to contact us with any questions.
American Express®, Discover®, MasterCard®, Visa®... we accept them all.
"The world’s most-loved way to pay and get paid."
Whether Personal or Business check, please allow 7 business days from the time we receive the check for the payment to clear the bank before your order is shipped. We'll be happy to hold your order , up to 7 days, until we receive your payment in the mail. Checks must be in U.S. dollars and drawn on a U.S. bank.
-Money Orders, Certified Checks & Cashier Checks
We'll be happy to hold your order , up to 7 days, until we receive your payment in the mail. Money Orders, Certified Checks & Cashier Checks must be in U.S. dollars and drawn on a U.S. bank.
Our Free Lay-Away Promotion allows us to hold items for you at no extra charge. Any customer willing to pay down 30% of the transaction total has up to 90 days to pay off the other 70% of the total. And, we do allow exchanges on Lay-Away orders, but no refunds. The Free Shipping Promotion may not apply in some cases.
-Deadwood Knives® Gift Cards & Deadwood Knives® Gift Certificates
All shipping & handling prices are calculated based on the size and weight. The exact cost of shipping and handling will be shown on the screen before you submit the order. Shipping insurance is recommended... we are not responsible for the loss or damage of uninsured items. Shipping charges are nonrefundable, once your package is shipped. If your paying with a personal check, please allow up to seven (7) business days for payment to clear before shipment.
Standard U.S. Shipping - 100% FREE
U.S. Standard delivery(USPS First-Class Mail) usually arrives within 5-7 days from ship-out*. Our "Free Shipping, Hassle Free" promotion applies to ALL Standard USPS Domestic shipping & handling charges on our website (www.DeadwoodKnives.com) transactions only. We will pay for 100% of ALL Standard USPS Domestic shipping and handling charges! And, you will still enjoy our Same/Next Day Ship-Out* once your payment has cleared, because we believe in offering the most "hassle free" shopping experience possible.
Priority U.S. Shipping
U.S. Priority delivery(USPS Priority Mail) usually arrives within 2-4 days from ship-out, although, we can not guaranteed delivery service performance. We can, however, offer Same/Next Day Ship-Out* on all U.S. domestic orders.
U.S. 1-2 Day Express Shipping
USPS Priority Express Mail 1-2 Day delivery is our fastest service, with overnight delivery to most U.S. addresses, including P.O. Boxes. However, some addresses may take up to 2 days to arrive. Sunday and holiday delivery may also be available for additional fee, please contact us for details. And, as always, we offer Same/Next Day Ship-Out* on all domestic orders. Express shipping requires signature proof of delivery, unless special arrangements are made prior to ship-out.
UPS Ground - 50% Off
UPS Ground is a domestic delivery service that usually arrives within 3-5 days from ship-out, however, we can not guaranteed delivery service performance. And, as always, we offer Same/Next Day Ship-Out* on all domestic orders.
UPS Next Day Air
UPS Next Day Air is a domestic delivery service(with some limitations in Alaska and Hawaii) that arrives within 1 business day from ship-out date. And, as always, we offer Same/Next Day Ship-Out* on all domestic orders. Weekend delivery may also be available for additional fee, please contact us for details.
International Shipping - 50% Off
We will pay 50% of all Standard(First-class) USPS International shipping and handling charges. And, most international deliveries will also enjoy our Same/Next Day Ship-Out*, because we believe in offering the most "hassle free" shopping experience around world. Standard International Shipping is not available to some countries (ex. Germany, Spain, and China) due to complications. Please contact us if you need delivery to these countries or if you are unable to complete your transaction... alternate shipping methods may be available.
International Express Shipping
USPS Priority Mail Express International is available to most countries and will usually arrive in 4-6 days on average. Delivery time is not guaranteed and greatly depends on delivery location and possible customs delays. The majority of International Express deliveries will also enjoy our Same/Next Day Ship-Out*, because we believe in offering the most "hassle free" shopping experience around world. Please contact us if you need more details, or if you are unable to complete your transaction.
Insuring your shipment is encouraged... once your package is shipped, we are not responsible for the loss or damage of uninsured items! This is why shipping insurance is selected by default, but still optional. Shipping insurance will allow for replacement or refund of an item that has been lost or damaged during delivery. In the event of a damaged or lost item during shipment, please notify Deadwood Knives® immediately by emailing your full name, a description of the item and a detailed description of the damage, here.
*All "In-stock" items are on-hand and ready to ship, not back-ordered in someone else's warehouse. Transactions completed by 4pm EST will be shipped out the same day, barring any unexpected complications.
Customers may return items up to 30 days from the date of delivery. The item must be unused, and in its original condition & packaging. Please include your name, phone number, and a brief reason why the item was returned. Upon receiving the product, in acceptable condition, we will replace it or refund your purchase price, minus our cost for shipping and handling (including customs fees for international) as a restocking fee. Customers are responsible for the return of all unwanted item(s).
Insuring your item is encouraged! In the event of a damaged or lost item during shipment, please notify Deadwood Knives® immediately by emailing your full name, a description of the item and a detailed description of the damage to us, here. Insurance of your item will allow for a replacement or refund of the lost or damaged item. Without insurance, damaged or lost items cannot be replaced.
All online orders are processed using 128-bit encryption, secure server technology and meet PCI DSS(Payment Card Industry Data Security Standard) compliance regulations set by the PCI Security Standards Council. Since secure connections are generally slower, they are used during the checkout process only. During the secure checkout process, you should be able to see a small closed lock in your browser window, indicating a secure connection. If you abort the checkout process by returning to a non-secure page, you may receive a message that you are transmitting data from a secure site to a non-secure site. If you receive such a message, you may safely continue. No information entered during checkout will leave this website, or be passed back to any of our non-secure pages. Only data required to keep your shopping session alive is passed to our non-secure pages.